What is your return policy?
If you are not satisfied with your order you may return it for a refund or replacement within 60 days of the purchase date. All claims for damaged or missing items must be made within 72 hours of delivery. Items being returned must be in the condition you received them and come with the original packaging intact. Returns not meeting the above conditions may be rejected or subject to a 30% restock fee. Personalized items, special-order items, gift certificates, and media items such as books, cds, dvds cannot be returned. Bulk Orders with 30 or more of the same item are non-returnable. For orders that were originally shipped free, our shipping costs will be deducted from your refund.
Send returns to: The Music Gifts Company, Returns Department, 3107 E Chestnut Expy, Suite N, Springfield, MO 65802
Please write your order number on the outside of your package and enclose a copy of the packing slip.
If your order arrived damaged in shipping, please contact us right-away (within 72 hours). It is important that you keep all packaging for claims purposes. We will arrange for a replacement and return of the original item. If you choose not to receive a replacement, our shipping costs will be deducted from your refund.
If your return is shipped back to us after the time-frame indicated above or does not meet the conditions above, we regret that we cannot issue a refund.
Refunds will be issued using the same method of payment as the original payment. Purchases made using a credit card will be issued back to the original credit card used. Paypal purchases will be refunded back to the Paypal account used. Check by mail purchases will be issued a company check.
Shipping charges are not refundable.
Return Shipping Costs
The quickest and easiest way to return an item is to self-return the item. If you self-return an item, you'll pay the cost charged by the carrier. Alternatively, you can request a pre-paid shipping label. If you request a pre-paid label, and the reason for the return is not a result of a The Music Gifts Company error, the cost of the return shipping will be deducted from your refund.
For exchanges, please enclose a payment for re-shipping the new item back to you. If you have any questions, please contact customer service.